At Alterna Service Provider L.L.C. (“Alterna”, “we”, “us”, or “our”), we are committed to safeguarding the privacy of your personal information. This Privacy Policy outlines how we

collect, use, and protect the personal data you provide to us through our website www.alterna.me (the “Website”).

By using this Website or submitting any personal information via our Contact Us form, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Through the Contact Us form, we collect the following personal data:

• First Name
• Last Name
• Email Address
• Phone Number
• Message (Your inquiry or feedback)

This information is provided by you voluntarily when you reach out to us for inquiries, support, or feedback. It is essential to respond to your requests.

2. How We Use Your Information

We use the information you provide through the Contact Us form for the following purposes:

• Responding to inquiries: To address any questions, requests, or concerns you may have.
• Communication: To send you relevant information in response to your inquiry, follow-ups, or to keep you updated on our services.
• Customer support: To assist you with any issues or clarifications related to our services.• Your personal information is used strictly for the purposes outlined above and will not be repurposed without your consent.

3. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information. These measures include encryption, secure servers, and access control protocols.

Despite these efforts, please note that no data transmission or storage method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You transmit personal data to us at your own risk.

4. Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal information.

However, we may share your data in the following limited circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in performing essential services such as hosting, email communication, or providing support. These service providers are obligated to protect your data and may only use it for the services we have contracted them to perform.
• Legal Requirements: If required by law, or in response to legal requests, we may disclose your personal information to comply with legal obligations, protect the rights of Alterna, or ensure the safety of our users.

5. Your Rights

As a user, you have the following rights with respect to your personal data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request that we delete your personal information, subject to our legal obligations and business needs.• Right to Object: You can object to the processing of your personal data for specific purposes, such as marketing.

To exercise any of these rights, please contact us using the details in the “Contact Information” section below.

6. Cookies and Tracking Technologies

We do not use cookies or any tracking technologies to collect personal data via the Contact Us form. However, for general website operations, we may collect non-personal information, such as your IP address, browser type, and device data. This helps us analyze Website traffic and improve the overall user experience.

You have the ability to disable cookies via your browser settings, but doing so may affect certain website functionalities.

7. Third-Party Websites

Our website may contain links to third-party websites for your convenience. These third-party websites have their own privacy policies, and we encourage you to review them. We are not responsible for the content or privacy practices of third-party sites.

8. Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at:

• Phone: +971 52 709 9782
• Website: www.alterna.me
• Email: info@alterna.me Address: 1st Floor, building 5, Dubai Outsource City, Dubai, UAE

This Privacy Policy ensures that we handle your personal data with the utmost care and respect, in compliance with applicable data protection regulations.